Oferta de Empleo de Empleo: Service Manager en Bogotá DC con Adidas en Bogotá

Purpose & Overall Relevance for the Organization:

IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

Key Responsibilities:

Business analysis

• • Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
• • Assists in defining acceptance tests for these recommendations.

Service level management

• • Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Service acceptance

• • Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• • Feeds into change management processes.

Change management

• • Develops, documents and implements changes based on requests for change.
• • Applies change control procedures.

Release and deployment

• • Uses the tools and techniques for specific areas of release and deployment activities.
• • Administers the recording of activities, logging of results and documents technical activity undertaken.
• • May carry out early life support activities such as providing support advice to initial users.

Problem management

• • Investigates problems in systems, processes and services.
• • Assists with the implementation of agreed remedies and preventative measures.

Incident management

• • Following agreed procedures, identifies, registers and categorises incidents.
• • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
• • Maintains records and advises relevant persons of actions taken.

Resource Management:

• • May be involved and gives some input on hiring Transition decisions
• • Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development
• • Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
• • Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
• • Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objective

Key Relationships:

• • Global IT
• • Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• • HR Management
• • Controlling

Requisite Education and Experience / Minimum Qualifications:

• • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
• • Proficient spoken and written command of English
• • At least 5-year experience in IT
• • 2 years of experience in relevant area
• • 1 year of experience in team management
• • Understanding of different culture
• • Participated in projects with people from other functions/markets

At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athlete’s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture – the 3Cs: CONFIDENCE, COLLABORATION and CREATIVITY.

• CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.
• COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
• Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Service Manager SAP SD

Brand: adidas

Location: Bogota

TEAM: Information Technology

State: DC

Country/Region: CO

Contract Type: Full time

Adidas